Status Updates & Campus Resources
Status Updates
IT Centralization is a phased effort to streamline and unify IT support across campus. The goal is to improve service, reduce duplications, and better support the university’s long-term goals.
ITS Centralization Status Timeline
| 2 Units in Queue | 14 Units in Transition | 2 Units in Transition | 2 Units in Transition | 0 Units Transitioned |
|---|---|---|---|---|
| Awaiting initial meeting, once complete move to Phase 2. | Units & ITS collaborate to review staffing, discuss duties, and finalize a tailored support model. | Actively transitioning into ITS. | Together, IT staff are setting things up for long-term operational success. | The centralized IT support model is in active operation. IT support teams work together to address road bumps and adjust. |
Building a Comprehensive Support Structure
LSU ITS is building a support framework that balances comprehensive IT services with specialized departmental needs, using research-based methodology.
Regional Support Model
- Academic Region 1
- Academic Region 2
- Administration Region
- Student Life & Academic Region 3
Building the Model
Why are these grouped regions together?
These areas share similar characteristics with one another include things such as:
- Number of users/devices
- Types of support required
- Existing teams and/or locations
What will support look like?
Local Support Team
- Dedicated Team to provide your day-to-day support
- Ensures continued local IT presence for support
Regional Management and Coordination
- This is where the queue is managed and support can be coordinated
- Coordinates “Surge Support” for the region for special events or needs while ensuring local support is maintained